Study Abroad Plan Resources

Cultural Insurance Services International (CISI)

CISI is the insurance agency that Georgetown University (GU) selected to customize the Study Abroad Plan, Policy # GLM N06566066. CISI designs customized study abroad health plans for other universities as well and coordinates components of the Plan as listed below.

  • GU Student Health Insurance
  • ACE, the insurance company that holds the risk
  • Team Assist and the Assistance Provider, Medassist (Phone numbers for contacting Team Assist are on your CISI ID card)
  • Claims administration including payments

Generally, you are responsible for paying for medical care “up-front” and seeking reimbursement after payment.  Make copies of your bills and receipts, then submit the originals with a claim form to CISI.

CISI’s Team Assist

Team Assist is available to assist students when they are traveling abroad and need help accessing health care services. Services include translation, provider referral, emergency medical evacuation, emergency medical reunion services, medical monitoring, guarantee of payments, and prescription drug replacement.  

All services must be arranged through the Assistance Provider. Team Assist provides services and coverage up to the amount shown on the Description of Benefits.  If you require Team Assist services, your ID number is the policy number.  In the U.S., call (855) 327-1411, worldwide call (01-312) 935-1703 (collect calls accepted) or e-mail medassist-usa@axa-assistance.us.